At hazel + dot we stand behind the products we sell. We want you to love the purchases you’ve made with us, but we understand you may change your mind. If you do, please keep the following policies in mind:
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason you may return it within 14 days of delivery in exchange for a store credit. Returned items must be unworn and unused and in pristine condition with the original packaging and tags. Returns must be postmarked within 14 days of receipt of purchase to be accepted, and must be accompanied by a return authorization (see return process for details).
Should you need to return or exchange a purchased item, please email us at firstname.lastname@example.org to request a Return Authorization number. Once your request is processed you will receive an email with further information on how to proceed.
Please re-pack the merchandise in the same manner it was received, such as a corrugated cardboard box or a bubble mailer. Please do not use a flat envelope, as it will cause damage to the items and we will not be able to issue you a store credit. hazel + dot is not responsible for damage to returned merchandise due to inadequate packaging.
Upon receipt, we will inspect the item to be sure it has been returned in its original condition. Once we have confirmed that is is not damage, altered, or in any way changed we will gladly issue a merchandise credit for the amount paid for the item (we do not refund the cost of shipping). hazel + dot is not responsible for the shipping and handling costs incurred to return items.
Special Orders and Sale
Sale items and those items purchased with a coupon or special offer are final sale and not eligible for return or exchange. Please do not send these back to us- they will not be refunded, and there are no exceptions.
All custom items (monograms, etc.) are NON-REFUNDABLE, NON-RETURNABLE, and NON-EXCHANGEABLE. We will always double check before we create your customer order, but please remember that hazel + dot is not responsible for errors made by the customer when entering personalization for custom items. We do not change the order of the initials entered during the order process, so it is your responsibility to confirm the initials/name/text are displayed as you wish them to appear on the product prior to completing the transaction. Once you have placed an order through our website, you will receive a confirmation email. Please take this opportunity to confirm that all order details are correct. Should you notice that the personalization was entered incorrectly, contact us IMMEDIATELY email@example.com.